Shipping & returns

Shipping costs

Below you can see, per country, which shipping methods we offer and what they cost. The prices come directly from our webshop and are therefore always up to date. In the checkout, you can see which methods apply to your order, based on the country and the weight.

Shipping methods

Parcel with track & trace
Your parcel will be delivered by PostNL. You will receive a track & trace code by e-mail, so you can see exactly when it will arrive. If you're not home, it will be delivered to the neighbours or to a nearby PostNL location.

Pick up at a PostNL location
In the checkout, choose a PostNL point or parcel locker near you. You will receive a message as soon as your parcel is ready.

Mailbox parcel
We send small and lightweight orders as a mailbox parcel. It fits through the letterbox, so you don't need to be home.

Shipping to other EU countries
To Belgium and the other EU countries, we ship with track & trace. The price per country is shown in the table above.

Pick up at Otronic
You can also collect your order for free at our location in Bennebroek (near Heemstede and Hoofddorp). Choose pickup in the checkout; you'll receive an e-mail as soon as your order is ready.

Returns

• You have a 30-day cooling-off period: within that time you can return your order without giving a reason.
• Letterbox parcel received in the Netherlands: free return. Use the original packaging, cross out your own address, write RETOUR AFZENDER on it in capital letters and put it in an orange PostNL postbox.
• Parcel received in the Netherlands: send the parcel to our return address.
• Letterbox parcel received in Belgium: free return. Use the original packaging, cross out your own address, write RETOUR AFZENDER on it in capital letters and put it in a red bpost postbox.
• Parcel received outside the Netherlands: send the parcel to our return address at your own cost.
• Ordered via bol? Register your return in your bol account (My orders → Return).
• As soon as your return arrives, we will refund you.

You can easily register a return online: look up your order with your order number and your e-mail address or postal code, choose what you're sending back, and you'll immediately receive the instructions and, if needed, the return label to print.

Return items

You can read more about your right of withdrawal on the Returns and right of withdrawal page.