Warranty

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Statutory warranty

You are entitled to a sound product. If a product shows a defect within its expected lifetime that was not caused by normal use, we repair or replace it, or refund the purchase price.

Warranty period

Our products carry a standard warranty of [number] years; some products have a different manufacturer warranty, stated with the product.

Making a claim

Report a defect via support@otronic.nl or via the assistant in the shop, with your order number and a short description. We assess the claim and let you know within [number] working days how we will solve it (replacement, repair or refund).

Not covered

Damage caused by misuse, wrong wiring, moisture, drops or impact, and normal wear are not covered.

Contact

Otronic
[street and number], [postcode and city]
E-mail: support@otronic.nl · Phone: [phone number]
Chamber of Commerce: [number] · VAT: [VAT number]